Special Conditions of Service - Money Exchange Francia

SPECIAL CONDITIONS OF THE MONEY TRANSFER SERVICE PROVIDED BY MONEY EXCHANGE IN FRANCE

Preamble

These special conditions (hereinafter, “CP FRANCE”) regulate the use, by the clients of Money Exchange SA (hereinafter, the “Client(s)”), of the money transfer service (hereinafter, the “ Service”) provided by Money Exchange. SA, payment entity authorized by the Bank of Spain with number 6,812 and authorized to operate under the regime of free provision of services in France, whose registered office is located at Paseo Santa María de la Cabeza, 10-1o, 28045 Madrid (in (hereinafter, “Service Provider”).

The CP FRANCE are considered accepted without reservation by the Client upon registration on the Service Provider’s website or mobile application.

The acceptance of these CP FRANCE by the Client implies that he has also accepted, and without reservation, the general conditions of the Service (hereinafter the “GC”). These CP FRANCE are additional to the CG and, in case of contradiction, prevail over them.

Article 1: object
The Service provided in FRANCE by the Service Provider under the regime of free provision of services remains subject to Spanish law, the location of the headquarters of the Service Provider, as well as the GC in accordance with Spanish law, with the exception of some French regulations of general interest.

The objective of these CP FRANCE is solely to allow the Client to enforce his rights with respect to these exceptionally applicable French rules of general interest.

Therefore, the Client is duly informed that, for the rest and without prejudice, the General Terms and Conditions apply, available in Spanish or English versions, which are subject to Spanish legislation.

Article 2 Information
The current CP FRANCE are sent personally to the Client by email to the address indicated to the Service Provider. They can also be consulted at any time on the Service Provider’s website or mobile application. The Client can easily register and store them, thus having a durable medium within the meaning of the regulations.

The pricing conditions for the Service provided in France appear in the annex to this document.

Article 3 Right of withdrawal
The consumer Client has a withdrawal period of fourteen (14) full calendar days to exercise their right of withdrawal, without having to justify a reason or incurring penalties. The withdrawal period runs from the day of acceptance of the CP FRANCE. A withdrawal form is attached. In order for the money transfer operation to be carried out without delay by the Service Provider, the Client makes an express request by checking the box enabled for this purpose at the time of registration.

Article 4 Modification
The Service Provider reserves the right to modify the T&C and/or these CP FRANCE at any time and without prior notice. In the event of a proposed modification, the Service Provider will inform the Client by email no later than two (2) months before the proposed date for the entry into force of the modification.

The Client is expressly informed that he will be deemed to have accepted the modification if he has not expressly notified the Service Provider, before the proposed effective date, that he does not accept it. In this case, the Customer has the right to terminate this Agreement without charge, before the proposed effective date of the modification.

However, any modification of all or part of these terms due to a modification of legislative or regulatory provisions will be applicable, without prior notice, from its date of entry into force.

Article 5 Freezing of assets
The Client is informed that exceptionally the Service Provider may be required to apply without delay the ministerial measures freezing funds and economic resources and the prohibitions on their supply or use provided for by French regulations and to immediately report of this to the Minister responsible for the economy.

The Service Provider is prohibited from directly or indirectly making available or using funds or economic resources for the benefit of persons whose funds and economic resources are subject to a freezing measure.

Article 6 Personal data
The Service Provider, responsible for the processing within the meaning of the law, undertakes to strictly comply with the regulations relating to the protection of personal data, in particular Regulation (EU) 2016/679 of April 27, 2016 , known as the “general data protection regulation” (GDPR), as well as, for France, Data Protection Law No. 78-17 of January 6, 1978, as amended.

With the express consent of the Client, provided by the unreserved acceptance of these documents, the Service Provider undertakes to have access only to the personal data necessary for the execution of the Service, not to process or retain them solely for this purpose.

The Client is duly informed, and accepts without reservation, that his/her data will be transmitted when necessary to the partners of the Service Provider, in their capacity as subcontractor or joint controller.

Under the conditions provided by the regulations, the Client has the following rights: right of access, right of rectification, right of opposition, right of deletion, right of limitation of processing and right of portability. The Client may exercise these rights at any time by contacting the Service Provider. The request must indicate name and surname and be accompanied by a photocopy of an identity document with signature.

Article 7 Mediation
The Consumer Client is informed that he has the right to use a consumer mediator free of charge in order to amicably resolve any conflict between him and a professional.

The request for mediation is only admissible if the Consumer Client has previously expressed his dissatisfaction in writing to the Service Provider, at the address [email protected], and has received a definitive response that does not satisfy him or has not received a response after two (2) months of your written complaint. The Consumer Client has a period of one (1) year from their written claim to contact the mediator.

The Service Provider’s mediator, for its activity carried out in French territory, is the online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr/main/index.cfm. Therefore, the Client will have the right to submit claims through this mediator in case of lack of response from the Service Provider within the aforementioned period.

Article 8 Competent supervisory authority
Exceptionally, the competent supervisory authority in relation to the rights and obligations covered here is the Prudential Control and Resolution Authority (ACPR), whose headquarters are located at 4 place de Budapest, 75009 PARIS cedex 9.

However, the National Commission for Information Technologies and Liberties (CNIL, 3 place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07) is responsible for ensuring compliance by the Service Provider in the exercise of its provision of services. relating to the protection of personal data.

Article 9 Applicable law
These CP FRANCE are governed by French law, to the extent that the Service is provided in France.

In the absence of an amicable agreement, but without it being mandatory to resort to prior mediation, any dispute related to this will be submitted to the competent French courts.

Appendix 1 – Pricing conditions
Depending on the country of destination of the transfer and the amount sent – see rate simulator on our website or app.

Appendix 2 – Withdrawal Form
To the attention of Money Exchange, [email protected]:
I/we (*) hereby notify you of my/our (*) withdrawal of the special conditions of the money transfer service provided by

Money Exchange in France, accepted on […].

Name of consumer(s): […].

Address of consumer(s): […].

Date : […].

(*) Eliminate what is unnecessary

General Conditions (CG) – Transfer services provided by Money Exchange SA

A.-ACCEPTANCE OF CONDITIONS
The client fully accepts the terms and conditions of this contract and declares that all the data provided is true and that its operations are not related to money laundering. of capital or the financing of terrorism. Regarding the data of third parties provided by the client, the latter is responsible for informing them of everything provided for in this clause and for having obtained their prior consent to do so.

I release Money Exchange, SA from any liability arising from erroneous, false or inaccurate information that may have been provided.
I declare that I am the true beneficial owner of the funds, that all the information provided is true and that this transaction is not linked to money laundering or terrorist financing.

I declare that I am not a person with public responsibility, neither a family member nor a close friend, in the terms established by Law 19/2013, of December 9, on transparency, access to public information and good governance.

B.- GENERAL CONDITIONS APPLICABLE TO MONEY TRANSFERS MONEY EXCHANGE, SA
MONEY EXCHANGE SA with CIF Nº A81105132, whose registered office is located at Paseo Sta. María de la Cabeza, 10-1º, 28045 Madrid, Spain; registered in the Register of Payment Entities of the Bank of Spain, with number 6,812.

This document contains the information that payment entities must provide to clients, in their capacity as users of payment services, before making payments abroad, in accordance with the provisions of Ministerial Decrees EHA/1608/2010, of June 14, on transparency of the conditions and information requirements applicable to payment services and EHA/2899/2011, of October 28, on transparency and protection of banking services customers. These documents also regulate the essential rights and obligations of users in accordance with the provisions of Royal Decree-Law 19/2018, of November 23, on payment services and other urgent measures in financial matters.

1. GENERAL INFORMATION.

a) For the purposes of these conditions, we refer to:
Payment institution: legal establishment authorized to provide and perform payment services.

Sender: Natural or legal person who issues a payment order to a beneficiary.

Beneficiary: Natural or legal person receiving funds that have been the subject of a payment operation.

Payment service user: Natural or legal person who uses a payment service, either as issuer/sender, or as beneficiary, or both.

Payment transaction: action initiated on behalf of the sender to a beneficiary, consisting of transferring funds, regardless of any underlying obligation between the sender and the beneficiary.

Money transfer service: A service that allows funds to be received from a sender without creating a payment account in the name of a beneficiary, for the sole purpose of transferring an equivalent amount to a beneficiary or another payment service provider, acting on behalf of the beneficiary. beneficiary. or receive funds on behalf of the beneficiary and make them available to the beneficiary.

Agent: natural or legal person that provides payment services on behalf of a payment service provider.

Correspondent: It is the supplier at destination who makes the payment to the beneficiary of the funds sent by the originator.

Business day: commercial opening day, for the purposes necessary for the execution of a payment operation, of the payment service providers of the sender or beneficiary, involved in the execution of the payment operation.

Banking business day: Monday to Friday, except Saturdays, Sundays and holidays.

b) Guarantee requirements.
In accordance with Royal Decree-Law 19/2018, of November 23, on payment services and other urgent measures in financial matters, MONEY EXCHANGE, SA guarantees that funds received from users of payment services are protected, in accordance with the measures provided for in article 21 of the aforementioned royal decree. Law and art. 17 of Royal Decree 712/2010, of May 28, relating to the legal regime of payment services and payment entities.

For these purposes, said funds will not be confused with the funds of any other natural or legal person that does not use the MONEY EXCHANGE payment service and, in the event that at the end of the business day following that on which MONEY EXCHANGE received the Funds, these have not been remitted to the beneficiary or transferred to another payment service provider, will be deposited in a separate bank account in a credit institution, of which MONEY EXCHANGE is the owner.

The funds deposited in the separate account will be protected and users of the payment service, in the event of bankruptcy of MONEY EXCHANGE, will benefit from an absolute right of separation in said account, with respect to possible claims by other payment creditors. establishment.

c) Availability of information to clients.
The information contained in this document is available to users who request it, as well as on the website: www.moneyexchange.fr.

2.- PAYMENT SERVICES PROVIDED THROUGH MONEY EXCHANGE
MONEY EXCHANGE provides the money transfer service, acting either on behalf of the sender in the context of the issuance of payment orders by the latter, or on behalf of the beneficiary in the context of the remittance of funds received, whether or not including a currency conversion. The money transfer service will also include the currency exchange service when the payment order issued by the sender has been made in a currency other than the one intended to be delivered to the beneficiary.

Data that the principal, a natural person, must provide:

The client must identify himself, for any transaction, with an original and valid document: national identity document, residence card or passport, containing a photograph and a signature.

The mandatory data to be provided will be: surnames, names, place and date of birth, full address, telephone number, professional activity, salary scale, reason for the operation and amount to be paid to the beneficiary.

MONEY Exchange may also request the sender, whether a natural or legal person, to complete a form declaring the origin and destination of the funds, as well as additional documents on the professional activity and origin of the funds and proof of address, when it deems necessary. , in compliance with the regulations relating to the prevention of money laundering and financing of terrorism.

Data to be provided by the beneficiary:
Names, names, full address, telephone number, city, country, document number (mandatory for certain countries), link to the sender. If the amount sent by the sender is in the beneficiary’s bank account, it will be necessary to provide the bank name, branch code, bank account type and number.

The responsibility for the beneficiary data provided will be that of the sender, exempting MONEY Exchange from any possible delay or impossibility of payment, due to an error in the information provided.

3.- MAXIMUM AMOUNTS AND CALCULATION METHODS OF COMMISSIONS AND EXCHANGE RATES APPLIED TO ALL TYPES OF MONEY SENDING OPERATIONS.
For all money transfer destination countries currently activated, or that will be activated in the future, a maximum fixed cost of €30 is set as well as a maximum commission percentage of 6% of the order amount, which will be the sole responsibility of the sender, without other costs or commissions borne by the sender or beneficiary, with the exception of legal deductions (if applicable), that the public administration of each destination country requires in each case and the information and return expenses indicated in the section VI, which, where appropriate, will be cumulative.

The beneficiary will receive the full amount that appears in the payment transaction settlement document issued by MONEY EXCHANGE to the sender and in the currency that has been established and that appears in said document.

In the event that the amount of the money transfer order must be paid in a currency other than the currency of delivery of the funds, the exchange rates used for the conversion will be available for viewing on the MONEY EXCHANGE website, at through a link that, in a visible and legible way, is located on the initial screen of the first page.

In any case, the exchange rate and the commissions applicable to the payment operation will be communicated to the sender before receiving the order to send money, and will also appear in the settlement document of the payment operation for which it will be delivered. to the sender, accepting with his signature the conditions applicable to the provision of the payment service.

People carrying out remote transactions will also be informed of the exchange rate and the commission to be applied before receiving the money transfer order. In all cases they will be available on the MONEY EXCHANGE website at the link indicated above.

In the event of refund of the amount of the payment transaction for reasons attributable to the sender, due to incorrect data provided by the sender or due to the non-possibility of collection by the beneficiary, the costs and commissions caused by the issuance of payment orders, as they appear in the payment order settlement document, and which have been described above, will be the responsibility of the sender.

4- AUTHORIZATION BY THE SENDER AND RECEIPT FOR CHANGE OF THE MONEY SENDING OPERATION. REVOCATION AND REJECTION

4.a.- Non-presential operations
In the case of money transfer orders issued remotely, consent will be considered validly granted when the transferor has provided MONEY EXCHANGE with all the data necessary for the issuance of the transfer order of money.

These payment orders will be considered received by MONEY EXCHANGE when the funds resulting from the payment transaction have been credited to the MONEY EXCHANGE bank account and, in addition, the sender has provided all the information and documents requested by the establishment.

4.b.- Revocation and rejection of money transfer orders
The client cannot revoke a money transfer order after its receipt by MONEY EXCHANGE, unless the client and MONEY EXCHANGE agree otherwise, in accordance with the provisions of article 52, sections 1 and 5, of Royal Decree-Law 19./2018, of November 23, on payment services and other urgent measures in financial matters.

MONEY EXCHANGE may reject the execution of a money transfer order, in the terms provided in article 51 of Royal Decree-Law 19/2018, of November 23, on payment services and other urgent measures in financial matters, notifying the client said refusal and, if possible, the reasons for it, as well as the procedure to follow to correct any factual errors that may have motivated it, unless another rule prohibits such notification.

5.- MAXIMUM TIMES TO EXECUTE MONEY SENDING OPERATIONS

5.a.- Intra-community payment operations.
By intra-community payment operations we understand those in which the payment to the beneficiary is made in a Member State of the European Union.

The maximum delivery time to the beneficiary of the amount of the payment operations will be one business day, from MONEY EXCHANGE’s receipt of the payment order, except for causes not attributable to MONEY EXCHANGE.

5.b.- Payment operations outside the EU.
By payment operations outside the EU we refer to those in which the payment to the beneficiary is made in a non-member state of the European Union.

The maximum delivery times to the beneficiary of the amount of payment operations outside the EU will be seven business days, starting from the receipt by MONEY EXCHANGE of the payment order, except for causes not attributable to MONEY EXCHANGE, in particular with respect to correspondent establishments that may participate in the execution of the payment operation.

6.- MAXIMUM RETURN TIMES FOR MONEY SENDING OPERATIONS
When the sender requests MONEY EXCHANGE to return a payment order, MONEY EXCHANGE will first verify with its paying correspondents that the payment was not made to the beneficiary and the correspondents will be requested the notification of the return. From the receipt of the refund request, MONEY EXCHANGE will have a maximum period of four business days to refund the orderer, except for causes not attributable to MONEY EXCHANGE, in particular with regard to the corresponding establishments that may intervene in the refund. return execution. Of funds.

At the time of the return, the sender will receive a return settlement document corresponding to the payment transaction, with whose signature they will record acceptance of the same.

Refunds will be made by the same means by which the transfer order was generated in exceptional cases, which, for various reasons, must be deposited into the sender’s bank account, after accreditation of bank ownership.

The full amount of the transfer order will be refunded as well as all costs invoiced to the originator at the time of receipt of the payment order and recorded in the settlement document of the payment order, provided that said refund has not been produced by errors. in the data provided by the sender or the impossibility of collection by the beneficiary, in which case, the costs incurred will be borne by the sender, said costs being only those that appear broken down in the settlement document of the payment order, given to the client once received.

7.- NON-COMPLIANCE OR DEFECTIVE EXECUTION OF A MONEY SENDING OPERATION.
MONEY Exchange will be responsible to the issuer for the correct execution of the money transfer operation until the amount is paid to the beneficiary.
When the sender realizes that a payment transaction has been executed incorrectly, he must notify MONEY EXCHANGE without delay, in order to obtain its rectification, unless the information provided by the sender for the execution of the order to send money does not refer to the incorrect section I., in which case MONEY EXCHANGE will not be responsible for the non-execution or defective execution of the payment transaction. However, MONEY EXCHANGE will use reasonable efforts to recover funds from the payment transaction.

If it is not possible to correct the error and it is attributable to MONEY EXCHANGE, MONEY EXCHANGE will return to the sender the amount corresponding to the money transfer operation without any justifiable delay. If the error is attributable to the principal, he or she will be responsible for assuming the error generated by the incorrect data provided.

In any case, MONEY EXCHANGE will immediately try to obtain, upon request and regardless of its responsibility, the data related to the payment transaction and will inform the sender of the results. MONEY EXCHANGE will not charge any fee to the sender for this.

8.- CLAIM PROCEDURES: RESOURCES AVAILABLE TO THE CUSTOMER AND CONDITIONS OF ACCESS.
MONEY EXCHANGE has a Customer Service Department, which you can contact either by email: [email protected], or at the postal address: Money Exchange, SA Paseo Santa María de la Cabeza, 10-1o. 28045Madrid.

MONEY EXCHANGE will resolve claims submitted within a maximum period of fifteen business days from their submission unless, for reasons beyond MONEY EXCHANGE, the claim cannot be resolved within this period, in which case, Customer Service Within the aforementioned period of fifteen days, the Client will propose a provisional response indicating the reasons for the delay in responding to the claim and specifying the period within which the Client will receive the definitive response, which may not exceed one month.

The procedure for resolving complaints and claims is described in the Operating Rules of the Customer Service, available to users on the Establishment’s website.

9.- INFORMATION RATES.
At the user’s request, MONEY EXCHANGE may issue a certificate of the transactions carried out by the user, in addition to the one provided after each transaction, setting a single and maximum amount of 10 euros.

10.-DATA PROTECTION LAW. CONFIDENTIALITY
Who is responsible for the processing of your data?
• Identity: MONEY EXCHANGE, SA CAF: A81105132.
• Postal address: Paseo de Santa María de la Cabeza 10, 28045 – Madrid.
• Telephone: +34 91 7617170
• Email: [email protected]

Who is the entity’s Data Protection Officer (DPO) and how can they help you?

The DPD is a legally established personality whose main functions are to inform and advise our entity on the obligations that affect it regarding the protection of personal data and monitor compliance with them.

In addition, the DPO acts as a point of contact for any issue related to the processing of personal data. So, if you have any questions, concerns or suggestions about how we use your personal data, you can contact them:

• Identity of the Data Protection Officer: Picón & Asociados Derecho y Nuevas Tecnologías, SL

• Address: Calle Hermanos Pinzón 3 Bajo, 28036 – Madrid (Spain)

• DPD Contact: [email protected]

For what purpose do we process your personal data?
We process the personal data that you provide to us for the following purposes:

a) Management of the relationship with the client as well as billing and collection of services. The transmission of customer data for this purpose is mandatory so that the execution of the contract can be carried out

b) Web registration of clients so that they can benefit from the services offered by MONEY. The transmission of data for this purpose is mandatory so that registration can be carried out.

c) Comply with the obligations imposed by regulations regarding the prevention of money laundering and terrorist financing. The client is obliged to provide personal data for this purpose. If you do not provide them, we will not be able to offer you the requested services.

d) Manage relationships with our suppliers, as well as billing and payment for services. To do this, it is mandatory that the provider transmits its data to us, otherwise the contract cannot be executed.

e) Channel requests for information, suggestions and complaints that you may send us, contact the sender of the information, respond to their requests or queries and follow up later. The provision of data for this purpose is voluntary, but if you do not do so, the request, query or complaint cannot be responded to. Therefore, the communication of your personal data for these purposes is a necessary condition for us to be able to satisfy you.

f) Sending commercial communications about our products or services. If you are our client, we will send you these communications, unless you express your contrary intention at the time of providing your data or, subsequently, communicating them to us by any means.

On the contrary, if you do not subscribe to our products or services, we will not send you commercial information unless you expressly authorize us to do so. Authorization is voluntary and refusal would only result in you not receiving commercial offers for our products or services.

Regarding the sending of the aforementioned communications, based on the information provided, we will be able to develop commercial profiles to offer you the products and services most appropriate to your interests.

The processing of data for the indicated commercial purposes is not mandatory and you will not be able to receive commercial communications from the entity if you do not express your consent or opposition.

g) If you send us your CV, we will process it to obtain information on people who wish to do internships and/or work with us in order to carry out the corresponding personnel selection processes.

In the event that interested parties provide their personal data to work as agents or correspondents of MONEY EXCHANGE, using the data collection forms prepared for this purpose or any other means of contact, these will be processed to evaluate their hiring.

Providing your data for this purpose is not mandatory and you will not be able to participate in our selection or hiring processes if you do not provide it.

h) If you become a friend or follower of ours on social networks, we will process your data to keep you informed of our activities and promotions through these channels. Providing data for this purpose is voluntary, but if you do not do so you will not be able to be our friend or follower on the corresponding social network. The categories of data processed for this purpose are identifying data.

How long will we process your data?
We only keep your data for the time necessary to achieve the purpose for which it was collected, to comply with the legal obligations imposed on us and to face possible liabilities that may arise from compliance with the purpose for which the data was collected. collected.

The data necessary for the management of relationships with clients and suppliers as well as for billing and recovery of services will be kept for this purpose throughout the duration of the contract. Once this relationship has ended, where applicable, the data may be kept for the period required by applicable legislation and until the expiration of any possible responsibilities arising from the contract.

The data to comply with the obligations imposed by regulations regarding the prevention of money laundering and terrorist financing will be kept for a period of 10 years.

The client’s web registration data will be kept for the time necessary to comply with legal obligations in accordance with what is indicated in the previous paragraphs, if applicable.

The data necessary to send commercial communications about our products or services will be kept indefinitely, until, where appropriate, you express your desire to delete them or your desire to stop receiving said communications.

The data of potential clients who do not contract our products or services and who do not wish to receive commercial information will be deleted when it is confirmed that the contract will not take place. In the event that the previous relationship between the parties, not yet consummated, could give rise to possible liabilities, the data will be kept until its termination.

The data processed to respond to requests, requests, petitions or complaints will be kept for the time necessary to respond to them and consider them definitively closed. They will then be retained as your communications history for a period of one year, unless you request deletion sooner.

The data provided to participate in personnel selection processes will be integrated into our employment database and will be kept for the duration of the selection process and, even subsequently, until the interested party exercises their right to deletion and for a maximum of one year. since the last update that the interested party makes of the data, in order to be able to take them into account in similar processes that may be carried out in the future. To this end, the interested party must keep the personal data provided to us updated; especially those linked to training and professional experience.

Sometimes, during the selection processes, job portals may be used to search for candidates who match the professional profiles that interest us, subject to the privacy policies of said platforms. The categories of personal data processed in these cases are: identification data, data on personal characteristics, employment data, academic and professional data and any other information that the candidate has published on the employment portal or included in their CV.

In the event that the interested parties provide their personal data to work as agents or correspondents of MONEY EXCHANGE, said data will be kept during the development of the agent and correspondent hiring processes and subsequently canceled, unless they are not hired. If interested persons who are not hired would like us to keep their data for future selection processes, they must expressly request it by email. In the latter case, as well as when you spontaneously provide us with the data, simply so that we can take it into account in future agent and correspondent selection processes, the data will be kept for a maximum of one year from the last update. .updated, and must be kept up to date with the personal data you provide to us.

The data provided through social networks will be kept as long as you remain one of our friends or subscribers on the corresponding platform.

How legitimate is the processing of your data?
The legal basis for the processing of customer and supplier data is the execution of the contract. The data from the clients’ web registration will be processed for the adoption of pre-contractual measures, to the extent that this information is necessary for the clients to subsequently operate through the website in accordance with the conditions of the service offered by MONEY EXCHANGE.

The legal basis for the processing of data to comply with the obligations imposed on the prevention of money laundering and financing of terrorism is compliance with the legal obligation imposed by Law 10/2010, of April 28, on the prevention of money laundering. of capital and the financing of terrorism.

The prospective offer of products and services to our clients is based on the satisfaction of the legitimate commercial interest consisting of being able to offer them the subscription of other products or services and thus build their loyalty. This legitimate interest is recognized by the applicable legal regulations (General Data Protection Regulation), which expressly authorizes the processing of personal data on this legal basis for direct marketing purposes. We remind you, however, that you have the right to oppose this processing of your data, and may do so through any of the means provided for in this clause.

The prospective offer of products and services to those who, having expressed interest, are not or have not been our clients, is based on the consent of the interested party. This consent is revocable at any time, with no further consequence than ceasing to receive advertising and without affecting the data processing carried out previously.

The processing of personal data to respond to your requests for information, requests, petitions and complaints is based on the consent of the interested party. This consent may be withdrawn at any time, without affecting the legality of the treatment carried out previously.

The legitimate basis for the processing of CVs that you send us or that we obtain from employment platforms within the framework of a specific open personnel selection process is the existence of a pre-contractual relationship. In addition, more data can be collected during interviews or selection processes, whose treatment is based on the same bases.

In the event that the interested parties provide their personal data to work as agents or correspondents of MONEY EXCHANGE, the data will be processed based on the consent of the interested parties, which may be revoked at any time. However, the data processing carried out previously will not lose its legality due to the revocation of consent.

In the event that the interested parties provide their personal data to work as agents or correspondents of MONEY EXCHANGE, the data will be processed based on the pre-contractual relationship, in the event that there is an open contractual process. If more data were collected during the contracting process, the treatment would have the same basis.

However, if the interested parties provide their personal data to work as agents or correspondents of MONEY EXCHANGE without there being an open contracting process or, after participating in a contracting process, they have requested to retain their data for future processes, the legitimate basis It is consent, which can be revoked at any time. However, the data processing carried out previously will not lose its legality due to the revocation of consent.

The data provided through social networks will be processed on the legal basis of your consent, and you may revoke it at any time, without affecting the legality of the treatments carried out previously.

The categories of data processed are those requested in each case by the form or contract through which you provide us with your data.

To whom will your data be communicated?
The data will be communicated to the following entities:

1. The competent Public Administrations, including judges and courts, in the cases provided for by the Law and for the purposes defined therein.

2. The financial entities through which collections and payments are managed.

3. In payment orders, to the entity or foreign correspondent to whom the payment order is addressed or from where it originates, as indicated on the front of the corresponding invoice or receipt. In this sense, the data will be transferred to the different receiving or issuing countries of the transfers, depending on the specific case. These countries may not have a level of data protection comparable to that provided for by European legislation, and there is no adequacy decision from the Commission in this regard, since the transfer is necessary for the performance of the contract with the interested party. If the legislation of the country of origin or destination requires it, it may be necessary to communicate additional customer data in accordance with said regulations.

Although this is not a transfer of data, third parties, acting as our suppliers, may access your information to perform the service. These controllers access your data according to our instructions and without being able to use it for a different purpose and maintaining the strictest confidentiality and based on a contract in which they undertake to respect the requirements of current regulations on this matter. personal data protection.

Customer data will be transferred to the company that provides MONEY EXCHANGE with email services, Mailchimp, owned by The Rocket Science Group LLC (USA) and that sends messages to customers, MessageBird. Both entities provide adequate data protection guarantees by applying standard contractual clauses approved by the European Commission for international data transfers. For more information https://mailchimp.com/help/mailchimp-european-data-transfers/. https://www.messagebird.com/es/legal/privacy#international

In any case, you can request more information by contacting MONEY EXCHANGE

What are your rights when you provide us with your data?
Every person has the right to obtain confirmation as to whether or not we process personal data that concerns them. Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was provided. . always collected.

Under the conditions provided for by the General Data Protection Regulation, interested parties may request the limitation of the processing of their data or its portability, in which case we will only keep it for the exercise or defense of claims.

In certain circumstances and for reasons linked to their particular situation, interested parties may object to the processing of their data. If you have given your consent for a specific purpose, you have the right to withdraw it at any time, without affecting the legality of the processing based on the consent prior to its withdrawal. In these cases, we will stop processing the data or, where appropriate, we will stop doing so for that specific purpose, except for legitimate and compelling reasons, or the exercise or defense of possible claims.

Furthermore, data protection regulations allow you to object, where appropriate, to being subject to decisions based solely on the automated processing of your data.

The aforementioned rights are characterized by the following elements:

– Its exercise is free, except for manifestly unfounded or excessive requests (repetitive nature for example), in which case fees proportional to the administrative costs incurred may be invoiced or refusal to act may be required.

– You may exercise your rights directly or through your legal or voluntary representative.

– Your request must be answered within one month, but, given the complexity and number of requests, the deadline may be extended by two more months.

– We have the obligation to inform you about the means to exercise these rights, which must be accessible and without being able to deny you the exercise of the right for the sole reason of choosing another means. If the application is submitted electronically, the information will be provided by these means wherever possible, unless you request otherwise.

– If for any reason the request is not processed, we will inform you, within a maximum period of one month, of the reasons and the possibility of submitting a claim to a Control Authority.

To facilitate the exercise of the aforementioned rights, we offer below the links to the application form for each of them:

– Form to exercise the right of access

– Form to exercise the right of rectification

– Form for the exercise of the right of opposition

– Form to exercise the right of deletion (“right to be forgotten”)

– Form to exercise the right to limit processing

– Form for the exercise of the right to portability

– Exercise form to not be subject to automated individual decisions

All the rights mentioned may be exercised through the contact methods indicated at the beginning of this clause.

MONEY EXCHANGE reserves the right to request, in case of doubt about the identity of the applicant, a photocopy or scanned copy of their CNI or equivalent document, or document accrediting representation, if the right is exercised through a representative.

In the event of a violation of your rights, particularly when you have not obtained satisfaction in their exercise, you can file a claim with the Spanish Data Protection Agency (contact details accessible at www.aepd.es) or with another competent control authority. . You can also obtain more information about your rights by contacting these organizations.

How do we protect your personal data?
We are firmly committed to protecting the personal data we process. We use reasonably reliable and effective physical, organizational and technological measures, controls and procedures, intended to preserve the integrity and security of your data and guarantee its confidentiality.

Furthermore, all staff with access to personal data have been trained and know their obligations regarding the processing of your personal data.

In the case of the contracts we sign with our suppliers, we include clauses in which they are required to maintain the duty of secrecy regarding the personal data to which they have had access by virtue of the executed payment order, as well as to implement measures. security: technical and organizational measures necessary to guarantee the permanent confidentiality, integrity, availability and resilience of personal data processing systems and services.

All these security measures are reviewed periodically to ensure their adequacy and effectiveness.

However, absolute security cannot be guaranteed and there is no impenetrable security system, so in the case of information processed and under our control that is compromised as a result of a security breach, we will take the necessary measures. measures to investigate the incident, inform the control authority and, where appropriate, the users who may have been affected so that they can take the appropriate measures.

What is your responsibility as the data owner?
By making your data available. the person guarantees that he is over 14 years of age and that the data is true, accurate and complete to date

Furthermore, all staff with access to personal data have been trained and know their obligations regarding the processing of your personal data.

How did we obtain your data?
In cases where the user’s registration is carried out through social networks, the personal data that we process will come from the social network in question, to which, previously, the interested party will have provided the data for the purposes provided for in its privacy policies. privacy.

The categories of data we collect from social networks refer to those that appear on our registration form and that you have provided on each social network.

If to register on our website it is necessary to provide additional data, you must also complete it in the registration form and under the confidentiality conditions provided in these policies.

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