What does the status of transactions mean?
The status of a transaction indicates at what stage it [...]
What happens if the sender provides an incorrect cell phone number for the recipient?
If the sender provides an incorrect cell phone number for [...]
Can I send money to any cell phone number?
Money Exchange can send money to cell phone numbers associated [...]
Can I cancel an order?
Yes, they can be cancelled before final processing (payment on [...]
Why was my payment declined?
a.-Authentication problems: If the payment authentication is not performed correctly [...]
Why was my transaction cancelled?
a.-Money Exchange may cancel a transaction if there are security [...]
Why was my account blocked?
Money Exchange may temporarily block an account if it detects [...]
Why am I being asked for so much information and documentation?
Money Exchange, like other financial platforms, is responsible for verifying [...]
Why am I being asked for additional documentation?
The requirement for supplementary documentation may be due to internal [...]
In what exchange rate are recipients paid?
The exchange rate at which the recipients are paid is [...]
