Is it possible to withdraw the money even if the person’s identity document is not the same as the one registered?
No, remittance policies require that the beneficiary of the money [...]
In what exchange rate are recipients paid?
The exchange rate at which the recipients are paid is [...]
Does the sender need to have a cell phone?
Yes, it is the most convenient, since it is the [...]
How long does it take to send money online?
The time it takes to send money online can vary [...]
How long does a return take?
The time it takes for a return depends on several [...]
How much money can I send online? What is the maximum amount of money I can send online?
Money Exchange does not allow more than €3,000 per customer [...]
How many transfers can I make in a month?
With Money Exchange you have no limit to make transfers [...]
What are my rights when transferring money in the European Union (EU)?
When transferring money within the European Union, you are protected [...]
Minimum system requirements to use the application
For the Money Exchange mobile app, the minimum requirements may [...]
Minimum system requirements for using web submission
Normally, an up-to-date web browser with an internet connection is [...]
