Why was my authentication not successful?
If the information provided does not match or cannot be [...]
Why am I being asked for so much information and documentation?
Money Exchange, like other financial platforms, is responsible for verifying [...]
Why am I being asked for additional documentation?
The requirement for supplementary documentation may be due to internal [...]
Are there limits to pay by credit/debit card?
As for the limits for paying by credit or debit [...]
Is it possible to withdraw the money even if the person’s identity document is not the same as the one registered?
No, remittance policies require that the beneficiary of the money [...]
Does the sender need to have a cell phone?
Yes, it is the most convenient, since it is the [...]
Where do I send the requested documentation?
There are two options: a) via our email [email protected] b) [...]
What are my rights when transferring money in the European Union (EU)?
When transferring money within the European Union, you are protected [...]
Requirements for a secure password
A secure password requires a combination of upper and lower [...]
Minimum system requirements to use the application
For the Money Exchange mobile app, the minimum requirements may [...]
