Is it possible to withdraw the money even if the person’s identity document is not the same as the one registered?
No, remittance policies require that the beneficiary of the money [...]
Does the sender need to have a cell phone?
Yes, it is the most convenient, since it is the [...]
Where do I send the requested documentation?
There are two options: a) via our email [email protected] b) [...]
What are my rights when transferring money in the European Union (EU)?
When transferring money within the European Union, you are protected [...]
Requirements for a secure password
A secure password requires a combination of upper and lower [...]
Minimum system requirements for using web submission
Normally, an up-to-date web browser with an internet connection is [...]
How are payments authenticated?
Payments are typically authenticated through various security methods, such as [...]
How to register?
Visit the Money Exchange website or download the mobile application, [...]
How can I make a payment with my card through the web platform?
To make a payment with your card in Money Exchange, [...]
How can I make the payment?
We offer you secure and encrypted payment systems, with a [...]
